Help
Support
Need help with Sueca Online? We're here to assist you.
Contact
Support email
mixifystudioapps@gmail.com
Questions, technical issues and suggestions · Response within 24–48 business hours
Manage your Premium subscription
If you have an active Sueca Premium subscription, you can manage it (change plan, cancel, or check the renewal date) directly from the account where you purchased it:
- Apple (iOS): Settings → your Apple ID → Subscriptions → Sueca Premium. More info: support.apple.com/HT202039.
- Google (Android): Play Store → your account → Payments & subscriptions → Subscriptions → Sueca Premium. More info: support.google.com/googleplay/answer/7018481.
You can also access it quickly from the app: Settings → My Premium subscription → Manage subscription. If you cancel, you keep the benefits until the end of the current period.
Delete your account in the app
You can delete your account directly without contacting us:
- Open Sueca Online.
- Go to Profile (user icon in the bottom bar).
- Scroll to the bottom and tap Delete account.
- Confirm the deletion.
If you can't access the app, email us at mixifystudioapps@gmail.com with your account email or username.
Data that gets deleted
- Your profile: name, email, avatar and level.
- Your match history and statistics.
- Your SP, achievements and unlocked content.
- Your push notification token.
- Your sent and received reports.
Data retained after deletion
IAP transaction records (purchases)
Up to 7 years · tax obligation
Server operational logs (Better Stack)
Up to 30 days · may contain your IP
Diagnostic data (Sentry)
Up to 90 days · anonymous identifier